TCU's third quarterly report of 2017 released

Hong Kong (HKSAR) - The following is issued on behalf of the Transport Advisory Committee:

     The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 7 615 complaints and suggestions in the third quarter of 2017, with 68 pure suggestions. The total number of cases represents an increase of 17.8 per cent as compared with 6 466 cases in the previous quarter and an increase of 3.3 per cent when compared with 7 375 cases in the same quarter of 2016.

     The complaints and suggestions received during the quarter were mostly related to public transport services (85 per cent), enforcement matters (11 per cent) and traffic conditions (2 per cent).

     The number of cases on public transport services increased by 17.2 per cent from 5 517 in the previous quarter to 6 467 this quarter, while complaints and suggestions on traffic conditions increased from 120 to 201. Cases about road maintenance increased from 28 to 46 and the number of complaints about illegal parking and other enforcement matters increased from 760 to 854.

     All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.

     During the period under review, investigations into 7 109 cases were completed.

Of these, 5 171 cases (73 per cent) were found to be substantiated, 61 cases (1 per cent) were unsubstantiated, and the remaining 1 877 cases (26 per cent) could not be pursued due to lack of evidence.

     For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.

     During the quarter, the relevant government departments and public transport operators took on board 14 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is in the Appendix.

     Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voicemail service is available outside office hours), by fax to 2577 1858, by email to or by filling in a form on the TCU website (" target="_blank">

Published on: 2017-11-30

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