Committee on Taxi Service Quality convenes first meeting
Hong Kong (HKSAR) - The Committee on Taxi Service Quality (CTSQ) convened its first meeting today (January 31) on items including its terms of reference and work plan.
The main scope of work of the CTSQ, which is chaired by the Commissioner for Transport,Ms Mable Chan, is to advise the Government on strategies and measures to drive changes to enhance the service quality of the existing some 18 000 taxis, which include:
(i) promulgating a new set of taxi service standards and guidelines for improving its service quality;
(ii) providing and enhancing the training courses of taxi services, including those for drivers to improve their customer service skills; and operational management for enhancing human resources availability for continuous improvement of taxi services;
(iii) introducing measures to improve the operational efficiency and quality of taxi services, and transmission of real-time data through the use of technology;
(iv) formulating promotion and publicity plans, including the Taxi Driver Commendation Scheme, for the Government and taxi trades to enhance taxi drivers' image and service performance; and
(v) reviewing the existing taxi-related sanction measures to increase the deterrent effect.
"The CTSQ provides a multi-party platform to discuss various strategies and measures to enhance the taxi service quality under the existing taxi licensing system. I am sure that, with their experience and knowledge, the members can provide invaluable advice and support to our work, and keep the momentum of improving the service quality of the existing taxis, " said the CTSQ Chairman, Ms Mable Chan.
Chaired by the Commissioner for Transport, the CTSQ was set up on January 9 this year comprising 21 non-official members including the Vice-Chairman and one official member for a term of three years from January 9, 2018 to January 8, 2021.
Published on: 2018-01-31
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