TCU's fourth quarterly report of 2017 released

Hong Kong (HKSAR) - The following is issued on behalf of the Transport Advisory Committee:

     The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 6 666 complaints and suggestions in the fourth quarter of 2017, with 46 pure suggestions. The total number of cases represents a decrease of 12.5 per cent as compared with 7 615 cases in the previous quarter and an increase of 0.6 per cent when compared with 6 629 cases in the same quarter of 2016.

     The complaints and suggestions received during the quarter were mostly related to public transport services (85 per cent), enforcement matters (11 per cent) and traffic conditions (2 per cent).

     The number of cases on public transport services decreased by 11.4 per cent from 6 467 in the previous quarter to 5 727 this quarter, while complaints and suggestions on traffic conditions decreased from 201 to 136. Cases about road maintenance decreased from 46 to 28 and the number of complaints about illegal parking and other enforcement matters decreased from 854 to 747.

     All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.

     During the period under review, investigations into 6 658 cases were completed.

Of these, 4 685 cases (70 per cent) were found to be substantiated, 69 cases (1 per cent) were unsubstantiated, and the remaining 1 904 cases (29 per cent) could not be pursued due to lack of evidence.

     For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.

     During the quarter, the relevant government departments and public transport operators took on board 16 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is at the Appendix.

     Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by email to or by filling in a form on the TCU website (" target="_blank">

Published on: 2018-02-27

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