(Richmond, Virginia)

Manager, Product Management

Capital One is pursuing a bold Digital agenda, and the Digital Customer Experience team is aggressively seeking a top notch Product Manager to help us create and deliver a world class online experience for Capital One's Card customers. This individual will be expected to obsess over the customer experience, and oversee the development of new digital experiences or enhancement of existing ones. The individual will help shape and execute the product strategy that meets ourEnterpriseand Card business agendas, engage in market research and business case development, ensure adherence to the SLDC process, and own the development, delivery and growth of our digital services.

Responsibilities:

• Develop and prioritize product requirements for new products/services, as well as enhancements / change requirements for existing products/services to meet changing business, market, customer and competitor needs
• Own the development, delivery and maintenance of your products/services by leading cross-functional teams consisting of IT, operations, business analysis, customer service, marketing, and stakeholders from different business units
• Own the health of your digital products, and track performance by supporting the development of appropriate metrics and measurements
• Research new digital technologies and standards to evolve our current digital capabilities and build new ones
• Analyze information to make decisions and/or influence change
• Represent function to external stakeholders
• Maintain close working relationship with our business partners and other cross-organizational partners
• May manage a team of associates.

Basic Qualifications:

• 3 years in Product Management
• Bachelors Degree

Preferred Qualifications:

• Experience developing Web-based software  

Passion for customers and a demonstrated focus on customer experience

• Energy, motivation, and commitment to drive to results in a challenging, fast-paced environment. The Digital team is a start-up within an established and successful company.
• Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
• Strong interpersonal skills with the ability to work internally across all teams as well as externally with partners and vendors
• Ability to manage and prioritize multiple projects simultaneously
• Strong analytical and problem solving skills with an attention to detail
• Strong bias toward action
• Excellent verbal and written communications skills
• People management skills a plus
• Experience in Banking / Financial Services is a plus

All Applicants Must Apply Online

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please.  Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment.  We emphasize recruiting, hiring,andretaining the most qualified candidatesandproviding them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

The people who join Capital One® are talented, motivated, and ready to make a difference. Combining those abilities with our resources, we can expect to do great things together.