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SimplePhoto: E-Commerce Account Representative
Ecommerce Account Representative
The focus of this position is to provide outstanding technical support while optimizing customer accounts.
Duties of position
New account sales and set up. (No cold calling)
Work with customers to optimize their account and develop marketing strategies using our software.
Support web-based products and services through email, telephone and screen sharing.
Troubleshoot customer support and documents incidents through a help desk ticketing system.
Plan and accomplish goals using experience and judgment. Work under general supervision; report frequently to a supervisor or manager. A certain degree of creativity and latitude is required.
Other duties of this position include, but are not limited to:
Scheduling appointments, meetings and training sessions; composition of technical help documentation, marketing collateral, forms, newsletters, and general mass correspondence; ongoing education of partnered vendors’ and competitors’ products and services in our industry.
Very strong verbal and written communication skills
Technical computer knowledge
Familiarity with an office software suite
Outgoing, positive and professional attitude
Desire to learn
Must be organized and self motivated with a “whatever it takes” attitude needed to help build a small yet established company.
Experience with following programs is required:
Gmail, Google Docs, Google SitesHelp Desk Software i.e. ZenDeskPhotoShopConstant ContactGo To Meeting
Minimum of 2 years experience in a professional office environment
Able to multi-task and perform in a fast paced environment.
Must be able to work under deadlines with little supervision.
$40,000 starting salary
Home office in Dunwoody
Hours of operations are 9:00 – 6:00 PM EST
Reimbursement for healthcare premiums up to $300.00.
Paid holidays off and 1 week paid vacation.
This job listing was published 284 days ago.
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