(Atlanta, Georgia)

Ecommerce Account Representative

The focus of this position is to provide outstanding technical support while optimizing customer accounts.

Duties of position

New account sales and set up. (No cold calling)

Work with customers to optimize their account and develop marketing strategies using our software.

Support web-based products and services through email, telephone and screen sharing.

Troubleshoot customer support and documents incidents through a help desk ticketing system.  

Plan and accomplish goals using experience and judgment.  Work under general supervision; report frequently to a supervisor or manager.  A certain degree of creativity and latitude is required.

Other duties of this position include, but are not limited to:  

Scheduling appointments, meetings and training sessions; composition of technical help documentation, marketing collateral, forms, newsletters, and general mass correspondence; ongoing education of partnered vendors’ and competitors’ products and services in our industry.

Requirements

Very strong verbal and written communication skills

Technical computer knowledge

Familiarity with an office software suite

Outgoing, positive and professional attitude

Desire to learn 

Must be organized and self motivated with a “whatever it takes” attitude needed to help build a small yet established company.

Experience with following programs is required:

Gmail, Google Docs, Google SitesHelp Desk Software i.e. ZenDeskPhotoShopConstant ContactGo To Meeting

Qualifications

Minimum of 2 years experience in a professional office environment

Able to multi-task and perform in a fast paced environment.

Must be able to work under deadlines with little supervision.

Additional Information:

$40,000 starting salary

Home office in Dunwoody

Hours of operations are 9:00 – 6:00 PM EST

Reimbursement for healthcare premiums up to $300.00. Paid holidays off and 1 week paid vacation.