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| GN Netcom 1000 RHL Remote Handset Lifter |
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GN Netcom 1000 RHL Remote Handset Lifter
Manufacturer: Jabra
Usually ships in 24 hours
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| Ready to Order |
19 New and Used from: $26.99
List Price: $55.99
Our Price: $46.12
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| Product Details |
ISBN/ASIN: B00008UAIO
Average Rating: 
Media: Electronics
Product Group: CE
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| Product Description |
| Upgrade your GN wireless headset or amp. Eliminate mad dashes and missed calls. The GN 1000 RHL lets you answer remotely! Its built-in ring detector alerts you to incoming calls, and then it automatically lifts your handset off-hook when you activate your headset. It takes just a moment to connect the GN 1000 RHL. Once it's set up, you can count on this device to perform. It's fast¿raising and lowering your handset in just a fraction over 1 second. It's quiet. And it's tested to hold up through 100,000 calls and then some! What's more, the GN 1000 RHL uses advanced telecoil (T-coil) technology for highly accurate ring detection. When a call comes in--usually when you're down the hall, right?--this remote answerer sends a tone to your headset. Just activate your GN 9120, GN 9050, GN Ellipse, or GN 9020 and the lifter raises your handset automatically. When you're finished talking, simply turn off your headset and the GN 1000 RHL lowers your phone's receiver. The GN 1000 RHL attaches right to your phone (provided your handset is on the left side), so you don't have to give up any desktop space to accommodate it. And, this clever device provides another nice feature you'll appreciate: there's a built-in online indicator to let your colleagues see at a glance when you're on the line. No more interruptions! This device is compatible right out of the box with most business and PBX phone systems. However, the ring detector feature may not work with some AT&T phones. |
| Customer Reviews: Average Rating: 4.0/5 | | Jabra Customer Service on the GN 1000: Rating: 4/5 |
While I like the unit as it is trouble free and works well when it works, I do have an issue with Jabra's repair policy on this unit when it is out of warranty. In my case the problem was simply a broken wire in the connection cable. However Jabra refused to sell me a replacement cable. Instead after a number of holds and transfers on their customer service lines they agreed to "fix" the unit for $35 which amounts to swapping the unit out for a working one. In addition to the $35 repair price I would need to pay for shipping and handling in both directions.
It was also difficult to get a price for the return shipping cost as they wanted me to give them a "blank check" by just enclosing a credit card number to bill against with the final price unknown. That is not how I wish do business. They also refused to allow me to cross ship since they were replacing the product. Cross shipping is allowing me to ship the product back to them as they ship me the replacement with the credit card guaranteeing the return of the defective product. If they don't received the defective one back they charge the full price. That way They could have sent me a return label and I could have shipped the damaged product back in their box - a customer and eco friendly procedure as this is easy for a customer to do and the shipping materials are reused.
So given the costs of replacement and shipping I determined it was cheaper and easier to just buy a new one from Amazon at their discounted price and toss the old one away. As such I am now tossing away a perfectly working item into the trash, other than a broken wire, because Jabra will not sell me a replacement cable and charges a price higher than the street price to fix it, when the cost of shipping is added. What a waste and what a medieval customer service policy. Given their customer service policies, I may decide not to purchase any Jabra products in the future. GN Netcom 1000 RHL Remote Handset Lifter |
| | Manual automation at its best: Rating: 5/5 |
what a crazy gizmo, but it works flawlessly! I bought this for work when I was setting up one of my bosses with a wireless headset for his office phone. Now he can answer and hangup from anywhere in the office. He presses the button on the ear piece and this device literally lifts or drops the handset on his desk phone.
Nice bridge between old and new technology |
| | Headset: Rating: 3/5 |
| Overall this product is satisfactory but not great. Sound quality is only fair. Would not buy again. |
| | Definitely Recommend: Rating: 5/5 |
| I have ordered this product many, many times and have had no problems with it. |
| | GN Netcom Phone Lifter: Rating: 2/5 |
| I've already replaced this item once. I love the headset but the lifter is weird. My second unit failed today ... just like the first one did: it just quit working. So I started to do research on Google related to problems with it. I also remembered seeing reviews on Amazon prior to our original purchase so I came back and read the three that were already attached to this procuct. I was amazed at the July 2007 review that said GN Netcom tech support said to tap the unit on the side. I did and it worked! Needless to say, I laughed right out loud! Evidently a sensor inside the unit is poorly engineered so that every once in awhile it hits a dead spot. A little "bang" on the unit either wakes up the unit or gets the sensor off its dead spot. Go figure. This item has been around for awhile too, so I'm surprised it hasn't been reengineered. Sounds like an insert should be put with the operating instructions saying, "If unit stops working, bang it on its side." |
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