| Customer Reviews: Average Rating: 4.5/5 |
| Customer Support was Fantastic: Rating: 5/5 |
| I have had the ooma up and running for about 6 weeks now and I love it! I wanted to port my old land line phone number that I have had for over 20 years and it went very smoothly without a hitch; took about 2 1/2 weeks. Before the number ported, I was unable to really test a lot of the features as caller ID did not work, etc. The sound quality was not the greatest and had a buzzing/humming sound on the line. It was annoying so I went to the ooma forums to find the answer. Apparently there is a 3-prong grounded power supply to replace the 2-prong un-grounded supply it comes with. I called ooma customer support and they helped me troubleshoot the problem and then sent the power supply right out. In fact, they even called me a couple of days later to follow up and make sure I was taken care of which is almost unheard of anymore. I had a great experience dealing with them and found them to be very responsive to my complaint. I wonder why they don't just sell the unit with the 3-prong, grounded power supply in the first place. Since my number ported, I have been able to access all the features and it is absolutely wonderful. My favorite part was calling my phone company to cancel the service with them and say goodbye to phone bills with all kinds of mysterious charges. I love it and could not be happier that I switched. It will pay for itself in about 4 months. I am recommending this to all my friends and family. I may even purchase a couple as Christmas gifts this year. |
|
| Great Product: Rating: 5/5 |
| I love it.The only thing that I was unhappy with is that Ooma did not indicate ahead of time that I might not be able to keep my phone #. Because of that, I did not get up and running for a week. It also caused the inconvenience of having to notify everyone of our new #. In meantime I had no home phone. Luckily I have a cell phone that I could use. |
|
| No more phone bills: Rating: 5/5 |
| Sound quality is excellent. A little delay between speaking and the listener hearing what you said, but you get used to it and adjust your conversation. Would recommend this product if you no longer want monthly phone bills. |
|
| Almost ex-Vonage and TW phone user: Rating: 5/5 |
Jumped on the new lower prices of Ooma after seeing it in the 300-400 range for the last year. My personal phone configuration is 2 lines on Time-Warner, 1 Vonage line for inbound calls from a remote number, and Google Voice number. Have eliminated one of the T-W lines ($40/mo) and will be cancelling the Vonage service ($25/mo). Am replacing roughly $800/yr with $100/yr and have more features. Upfront cost was less than $200 and they threw in a 4 GB Ipod. I like the math.
After reading the other reviews and personal bad experiences with offshore support, I was hesitant to purchase. Once set up, the devices are easy and fun to use. A couple of routine calls to support which were answered by Phillipine-based call centers went surprising well and were easy to hear and understand. Porting issues are being overseen by someone stateside who is helping manage the cutovers. Not a service I would recommend for the technically fearful but otherwise it's an incredible bargain. |
|
| Awesome: Rating: 5/5 |
Many good reviews written so this is my 6 month review of my experience with it. I'm technically inclined but not an engineer.
Does it do what it says it will? Yes! It functions well, does everything it says it does and it has clearly written instructions. I have been thrilled with it and I'm installing one for a relative this weekend.
What's important to know: If you can follow instructions, then you'll be a happy camper because you will also appreciate the service of this device for the great value it offers.
You should use a newer router that can handle QOS packet-tagging. If your internet connection modem (WAN connection) is is older than 5 years, consider an upgrade as an investment in your home.
However, if you're the person who starts assembling things before reading instructions then you will not like this product because it is a computer of a sort and you have to do things they way it needs you to in order to help it self-configure.
That said I'm offering an editorial comment: Please don't post a review whining about this product because you're not capable of reading a manual or finding the one that came with your WAN gateway. If you don't know how a WAN (DSL Modem, Cable Modem etc.) works or how to configure it then face it you're not capable of shedding your $40 per month Plain-Old-Telephone line. |
|
