Help Desk Balanced Scorecard Metrics for Excel

The most important aspect of any business is customer relationships, if you can manage incoming requests, process them in a timely manner, then you will have a constant sales growth. Helpdesk plays a key role in this process. It is important to measure the performance of helpdesk as it is a good way to find out what is going bad in your customer support service. Keeping an eye on key performance metrics and improving your positions will return in a sales growth.

Price: $60.00 USD Category: Project Management Added: Sep 29th 2010 Publisher: AKS-Labs Homepage: http://www.aks-labs.com/regnow.htm